Last updated: 31 July 2026

Who we are

LoftBuddy connects homeowners across North West London with vetted loft conversion specialists. We are not a construction company ourselves. When you get in touch with us, whether through our free quote form, our contact form, or by phone, we use the information you provide to understand your project and put you in touch with a trusted local specialist who can help.

Our contact details are:

LoftBuddy Office F13b, Sabichi House Wadsworth Road Perivale, UB6 7JD

Phone: 07448663665 Email: [email protected]

What information we collect

We collect information directly from you when you use our free quote form, our contact form, or when you speak to us by phone or email. Depending on how you get in touch, this may include:

Your name, phone number and email address, so we can respond to you and pass your enquiry on to a specialist.

Your property postcode and property type, so we can match you with a specialist who covers your area and understands your type of building.

Details about the loft conversion you are considering, including the type of conversion, your budget range, your timeframe, and whether planning permission has already been obtained.

Photographs of your property, if you choose to upload them. This is entirely optional and only happens if you actively attach a photograph through the form.

We do not collect any information from you that you have not provided yourself through these forms or through direct contact with us.

How we use your information

We use the information you provide to:

Understand your loft conversion project and what you are looking for.

Match you with a loft conversion specialist who we believe is suitable for your project and location.

Share your enquiry details with that specialist, so they can contact you directly about your project.

Respond to any questions you send us directly, whether by phone, email or through our contact form.

We do not use your information for automated decision making, and we do not sell your information to third parties for marketing purposes.

Who we share your information with

Because LoftBuddy works as a matching service rather than a construction company, sharing some of your information with a specialist is a necessary part of how we help you. When you submit a quote request, we pass on the relevant details of your enquiry, such as your contact details, property information, and project details, to a loft conversion specialist who we believe is a good match for your project.

We only share your information with specialists for the purpose of following up on your enquiry. We choose the specialists we work with carefully, but each specialist is an independent business, and once they have your enquiry details, their own handling of your information is governed by their own privacy practices. If you would like to know more about how a specific specialist we introduced you to handles your information, you are welcome to ask them directly, or contact us and we will do our best to help.

We may also share limited information with service providers who help us run our website and business, such as our website hosting provider or email service, solely for the purpose of running our site and communicating with you.

We do not share your information with anyone else, and we do not sell your information.

How long we keep your information

We keep enquiry information for as long as is reasonably necessary to help match you with a specialist and to allow us to follow up if needed. If your enquiry does not lead to a completed match, or once your loft conversion project has concluded, we will delete or anonymise your information within a reasonable period, unless we are required to keep it for legal or accounting purposes.

Your rights

Under UK data protection law, you have the right to:

Ask us what personal information we hold about you.

Ask us to correct any information that is inaccurate or incomplete.

Ask us to delete your information, where there is no legal reason for us to keep it.

Ask us to stop using your information for a particular purpose.

Withdraw any consent you have given us, at any time.

If you would like to exercise any of these rights, please contact us using the details at the top of this page, and we will respond as soon as we reasonably can.

If you are unhappy with how we have handled your information, you also have the right to raise a complaint with the Information Commissioner’s Office, the UK’s independent regulator for data protection.

Cookies

Our website may use cookies to help it run properly and to understand how visitors use our site. Cookies are small text files stored on your device. You can control or delete cookies through your browser settings at any time. Turning off cookies may affect how some parts of our website work.

Website hosting and security

Our website is built on WordPress, and we take reasonable steps to keep the information submitted through our forms secure. However, no method of transmission over the internet is ever completely secure, and we cannot guarantee absolute security of information you send to us.

Children’s privacy

Our services are intended for homeowners and are not directed at children. We do not knowingly collect information from anyone under the age of 18.

Changes to this policy

We may update this privacy policy from time to time, for example if we change how we collect or use information, or if data protection law changes. Any updates will be posted on this page with a new “last updated” date at the top.

Contact us

If you have any questions about this privacy policy or how we handle your information, please get in touch: